Returns & Refunds Policy

Last Updated: March 2026

1. Introduction

This Returns & Refunds Policy explains your rights and our obligations regarding cancellations, returns, and refunds for products purchased from Bible Quiz Quest (“we,” “our,” “us”) via our website thebiblequizquest.com .

This policy complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. It applies to:

Digital subscriptions (Bible video quizzes)
Physical products ( Bible Quiz & Puzzle books, card games)

2. Digital Subscriptions (Bible Video Quizzes)

2.1 Immediate Access and Waiver of Refund Rights

When you purchase a digital subscription, you receive immediate access to the content. Under the Consumer Contracts Regulations 2013, you expressly consent to access beginning immediately and acknowledge that you lose your right to cancel and obtain a refund once access has been granted.

Accordingly:

No refunds are available for digital subscriptions after access has been provided.
This applies to both monthly and annual subscription plans.

2.2 Cancelling Future Payments

You may cancel your subscription at any time to prevent future charges:

Cancellation Timing	Outcome
Cancel before next billing date	No further payments taken.
Cancel mid-billing cycle	Access continues until end of current paid period. No refund for unused portion.

How to cancel:

Via your account dashboard, or
By emailing [your email] with your name and order details.

3. Physical Products (Books & Card Games)

3.1 Your Statutory Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for physical goods within 14 days without giving any reason.

Key Information	Details
Cancellation period	14 days from the day you receive the goods.
Multiple items ordered together	14 days from the day you receive the final item.
Multiple deliveries	14 days from the day you receive the last delivery.

3.2 How to Cancel

To cancel your order, you must inform us clearly. You may do so by:

Email: [email protected] (include your name, order number, and which items you wish to return)
Online form: https://thebiblequizquest.com/contact-us/

We will confirm your cancellation within 14 days of receipt.

3.3 Returning Goods

If you cancel, you must return the goods to us within 14 days of informing us of your cancellation.

Requirement	Details
Return address	[Your Returns Address]
Condition of goods	Goods must be returned unopened and in original packaging.
Proof of postage	We recommend obtaining proof of postage, as you are responsible for the goods until they reach us.
Return costs	You bear the direct cost of returning goods, unless the item is faulty or incorrect.

3.4 Refunds Upon Cancellation

If you validly cancel within the 14-day period:

Item	Refund Treatment
Product cost	Fully refunded.
Standard delivery cost	Refunded (the cost of our cheapest delivery method).
Premium/upgraded delivery	Not refunded (only the standard delivery cost is refunded).

Deductions may apply if the goods have been opened or handled beyond what is necessary to inspect them.

Refunds will be issued within 14 days of:

Receiving the returned goods, or
Receiving proof that you have returned the goods (whichever is earlier).

Refunds will be made using the same payment method used for the original transaction.

4. Faulty, Damaged, or Incorrect Goods

4.1 Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. You are entitled to a remedy if goods are:

Not as described
Faulty (not of satisfactory quality)
Not fit for purpose

4.2 Timeframes and Remedies

Timeframe	Remedy
Within 30 days of purchase	You may reject the goods and obtain a full refund.
After 30 days (first 6 months)	We may offer repair or replacement. If this fails, you are entitled to a refund or price reduction.
After 6 months	You must prove the fault existed at time of delivery. We may offer repair, replacement, or partial refund.

4.3 How to Report Faulty Goods

If you receive faulty, damaged, or incorrect goods:

Contact us immediately at [your email] with:
- Your order number
- Description of the fault or issue
- Photographic evidence (if applicable)
We will provide instructions for return.
We will cover reasonable return postage costs.
We will process your refund or replacement within 14 days of receiving the returned goods.

5. Exceptions to the Right to Cancel

You cannot cancel an order for the following products:

Product Type	Reason
Digital subscriptions	Once access has been provided (as per section 2.1).
Goods sealed for health/hygiene	If unsealed after delivery (not applicable to your current product range).
Custom/personalised goods	Made to your specific requirements (not applicable to your current product range).

6. How to Return Goods

Please send all returns to:

[Your Returns Address]
[City, Postcode]
[Country]

We recommend using a tracked delivery service and retaining proof of postage.

7. Processing Timeframes

Action	Timeframe
Acknowledging cancellation request	Within 14 days
Issuing refund (faulty goods)	Within 14 days of receiving returned goods
Issuing refund (change of mind)	Within 14 days of receiving returned goods or proof of return
Replacement dispatch	Within 14 days of receiving faulty goods

8. Contact Information

For all returns and refund enquiries:

Email: [email protected]
Online returns form: https://thebiblequizquest.com/contact-us/